The APRA AI Agent — an intelligent bridge between your monitoring tools and your action systems. Powered by Google Cloud, Vertex AI, and Gemini.
Operations teams are drowning in alert fatigue. Monitoring tools like Dynatrace detect thousands of signals, but record systems like ServiceNow remain siloed — requiring manual human effort to bridge the gap.
It's 3:00 AM, Dynatrace is screaming, and your best engineers are staring at a ServiceNow ticket trying to remember which runbook applies. The result: high Mean Time to Resolution and engineer burnout.
The APRA Agent is a unified, AI-driven bridge built on Google Cloud Platform. It acts as the "Brain" connecting the "Eyes" of monitoring (Dynatrace) to the "Hands" of action (ServiceNow), utilizing Vertex AI and Gemini to ingest signals, reason through documentation, and execute triage automatically.
By automating the first 15 minutes of triage into 15 seconds, we shift senior talent from copy-pasting data to building new features — ensuring higher system availability and employee retention.
Dynatrace detects an anomaly — memory leak, latency spike, or service degradation. Signal fires to APRA via Pub/Sub.
APRA queries ServiceNow CMDB, identifies app owner, checks last 3 deployments, reads relevant runbooks via Vertex AI Search.
Agent opens a prioritized ticket, attaches logs and context, suggests remediation strategy based on historical patterns.
Human operator enters the loop. APRA stands by as a digital assistant — answering questions, surfacing past incidents, recommending fixes.
Infinite scale ingestion. Handles 1 alert or 1 million without breaking. No bottlenecks during storm surges.
Industry's largest context window — reads entire documentation libraries and logs in seconds for reasoning.
Native connectors to ServiceNow — no fragile, custom-coded API scripts. Pre-built connectivity.
"Google Search" for your internal runbooks. Enterprise-grade search across all operational documentation.